3 Months
Warranty Policy
A 3 Months Limited Warranty on eligible used/refurbished mobile phones sold through MobGrid, covering certain functional issues arising during normal use.
Functional issues we've got you on
Subject to technical inspection and approval, these issues may be covered under warranty.
Strictly excluded from this warranty
These categories fall outside the 3 Months Warranty, regardless of when they occur.
Physical & Accidental Damage
- Broken or cracked screen/display
- Cracked body, frame or back panel
- Dents or scratches after purchase
- Damage from drops, impact or accident
- Damage from misuse or negligence
Liquid & Environmental Damage
- Water or liquid damage of any kind
- Moisture damage
- Corrosion or rust
- Burn marks or overheating from external factors
Motherboard / PCB
- Motherboard failure
- PCB damage
- Motherboard IC/component failure
- Damage from short circuit, liquid or impact
Battery
- Normal battery degradation
- Reduced battery backup over time
- Battery health decreasing with normal use
- Swelling from misuse or physical damage
Unauthorized Repair or Modification
- Opened/repaired by unauthorized technician
- Internally modified or tampered with
- Rooted or custom ROM installed
- Unauthorized hardware modification
IMEI & Security
- IMEI alteration or tampering
- Device blocking from account issues
- Google/Apple/Samsung account lock
- FRP/iCloud/activation lock from customer's actions
Accessories
- Charger, cable or adapter
- Earphones
- Case or cover
- Other free/promotional accessories
Normal Wear & Tear
Normal wear and tear resulting from regular use is not covered.
- Minor scratches
- Minor marks
- Cosmetic wear
- Normal reduction in battery performance
- Normal ageing of buttons, ports or other external components
Warranty claim process
Five steps to get a covered issue inspected and resolved.
Contact us within the warranty period
Reach out before the 90-day window closes.
Provide invoice/order details
Share your purchase proof for verification.
Explain the problem
Describe the issue clearly and in detail.
Submit for inspection
Send the device in as instructed by our team.
Technical diagnosis
Our team inspects and determines the outcome.
Warranty Inspection
Every warranty claim will be subject to a technical inspection. MobGrid will determine whether the reported issue:
- Falls under the warranty
- Is caused by normal usage
- Is caused by accidental/physical/liquid damage, or
- Is otherwise excluded under this policy
The final warranty decision will be based on the condition and technical assessment of the device.
Repair / Replacement
If a claim is approved, MobGrid may, at its discretion, repair the device, replace the affected component, or provide a replacement device, depending on the nature and availability of the issue/device.
A replacement with the exact same model, colour, storage or condition is not guaranteed, and is subject to product availability.
Refund
Warranty does not automatically entitle the customer to a refund. If MobGrid determines that a refund is the appropriate resolution for an approved claim, it will be processed as per MobGrid's applicable refund terms.
Data & Personal Information
Customers are responsible for:
- Backing up all personal data before submitting the device
- Removing personal accounts and passwords where possible
- Removing SIM cards and memory cards
- Ensuring the device is not protected by an account lock
MobGrid is not responsible for loss of personal data during inspection, repair, replacement or service.
Warranty Void Conditions
The warranty will become void if:
- The device is opened by an unauthorized person
- The device has been repaired outside MobGrid's authorized process
- There is evidence of tampering
- The IMEI has been altered or tampered with
- The device has suffered liquid or physical/accidental damage
- Unauthorized software, rooting or custom ROM has been installed
- Any component has been replaced or modified without authorization
Warranty Transfer
The warranty is valid only for the device covered by the original MobGrid invoice. Transfer to another person may not be permitted unless specifically approved by MobGrid.
Important Terms
The essentials, at a glance:
Customer Acknowledgement
By purchasing a device from MobGrid, the customer acknowledges that they have read, understood and accepted the MobGrid 3 Months Limited Warranty Policy and its terms and conditions.
Need to raise a warranty claim?
Reach out to our support team, or follow us for updates and offers.
Sell Phone
Terms & Conditions
Please read these terms carefully before submitting a Sell Phone request on MobGrid.in. By submitting your request, you agree to the conditions below.
What to know before you sell
A quick summary of the three things that matter most when selling your device to MobGrid.
Price is estimated online
The price you see online is estimated. Your final payout is confirmed only after physical/technical inspection of the device.
Payment via Bank/UPI only
No cash is paid at any point. Payouts go only to a bank/UPI account matching the name on your valid ID.
Ownership must be clear
The device must be legally owned by you, with no stolen status, blacklisting, or ownership dispute of any kind.
Accurate Details
The customer must provide correct and complete information about the device, including model, storage, condition, battery health, prior repairs and any existing damage.
Estimated Price
The price shown online is an estimated price only. The final price will be decided after physical/technical inspection of the device.
Condition
Any undisclosed damage, repair, replaced parts, or functional issue found during inspection may result in a price revision or rejection of the device.
Ownership
The customer confirms that the device is legally owned by them and is not stolen, blacklisted, or involved in any ownership dispute.
IMEI
Devices with an altered, invalid, duplicate or tampered IMEI may be rejected at the time of inspection.
Account & Data
Before handing over the device, the customer must:
- Back up all personal data
- Remove all personal accounts and screen locks
- Remove SIM cards and memory cards
Accessories
Missing or damaged accessories such as the box, charger or cable may affect the final price offered for the device.
Inspection
MobGrid.in reserves the right to inspect and verify the device before completing the transaction.
Payment
No cash payment will be made. Payment will be made only through Bank Transfer or UPI by MobGrid.in to the customer's own bank account/UPI account.
Cancellation
Once the final offer is accepted and the device is handed over, cancellation or return may not be permitted.
Fraud / Tampering
MobGrid.in may reject transactions involving false information, fraud, stolen devices, component swapping or tampering.
Final Decision
The final valuation and acceptance of the device will be based on MobGrid.in's inspection and the applicable Sell Phone Terms & Conditions.
By submitting a Sell Phone request, the customer agrees to these Terms & Conditions.
Ready to sell your phone?
Reach out to our support team for help, or follow us for updates and offers.