Privacy Policy
At MobGrid, we respect your privacy and are committed to protecting your personal information — from the details you share to the device you sell.
MobGrid ("we", "us", "our") operates a platform for buying and selling used mobile phones. This Privacy Policy explains what personal information we collect from you, why we collect it, and how it is used and protected when you sell a device through MobGrid.
Information We Collect
We may collect your:
- Name and contact details
- Pickup address
- ID / verification details
- Bank account or UPI details
- Mobile phone and device details, including IMEI
How We Use Your Information
Your information is used to:
- Process your phone selling request
- Verify your identity and device
- Arrange pickup
- Process payments
- Provide customer support
- Prevent fraud and comply with applicable laws
Payment Information
Payments are made only through Bank Transfer or UPI.
Important: The payment account or UPI name must match the customer's identification details.
Data Protection
We take reasonable steps to keep your information secure. We do not sell or rent your personal information to third parties.
Device Data
Before handing over your phone, please remove all personal data, accounts, passwords, SIM cards and memory cards.
Please note: MobGrid is not responsible for any personal data left on the device after handover.
Third-Party Services
We may share necessary information with trusted payment, pickup, logistics or technology partners to provide our services.
Contact Us
For any privacy-related questions, contact us: by clicking on the below button
Get in touchMobGrid may update this Privacy Policy when required. Any changes will be published on this page.