Return &
Refund Policy
MobGrid provides inspected used/refurbished mobile phones. To ensure a fair buying experience, the following Return & Refund Policy applies.
What to know before you return
A quick summary of the three things that matter most when requesting a return on MobGrid.
7-day return window
Requests must be raised within 7 days from the date of delivery, subject to the eligibility conditions below.
Every return is inspected
Approval only happens after MobGrid verifies the device and the reported issue against the original order.
Refund or replacement
Once approved, MobGrid processes an eligible refund, or offers a replacement subject to availability.
Return Period
Customers can request a return within 7 days from the date of delivery, subject to the conditions mentioned in this policy.
Return Eligibility
A return may be accepted if:
- The device received is different from the device ordered
- The device has a major functional issue that was not disclosed in the product listing
- The device is received damaged or materially different from the condition described
- MobGrid.in approves the return after inspection
Return Conditions
For an approved return:
- The device must be the same device supplied by MobGrid.
- IMEI/serial number must match the original order
- The device must not have physical, accidental or liquid damage caused after delivery
- The device must not have been opened, repaired or modified by the customer
- All included accessories must be returned where applicable
Non-Returnable Cases
Returns will generally not be accepted for:
- Change of mind
- Minor scratches or normal cosmetic wear
- Physical/accidental damage
- Liquid damage
- Unauthorized repair or modification
- IMEI/serial number tampering
- Missing accessories
- Software modification, rooting or custom ROM
- Damage caused by misuse or negligence
Inspection
All return requests are subject to MobGrid inspection. The return will be approved only after verification of the device and the reported issue.
Refund
Once the return is approved and the device passes inspection, the eligible refund will be processed.
Return Pickup
Where applicable, MobGrid.in may arrange return pickup.
If the return is due to an error or undisclosed issue attributable to MobGrid.in, MobGrid may bear the applicable return shipping cost.
Replacement
MobGrid.in may offer a replacement instead of a refund, subject to product availability and applicable terms.
Warranty After Return Period
After the 7-day return period ends, eligible functional issues will be handled under the MobGrid 3 Months Warranty Policy, subject to its terms and exclusions.
Fraudulent Claims
MobGrid.in reserves the right to reject fraudulent, false or intentionally misleading return claims.
Final Decision
All returns and refunds are subject to verification and inspection by MobGrid.in. The final decision will be made according to this policy and applicable law.
By placing an order on MobGrid, the customer agrees to this Return & Refund Policy.
Need to raise a return request?
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